Service Booking Terms

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Last updated: [DATE]

These Terms apply when you book a local service on DzipMart — tailoring, home repairs, wellness, logistics, or any other service offered by a third-party provider.

1. The service contract

  • The service contract is between you (the customer) and the service provider (Tenant)
  • DzipMart is the platform facilitating the booking — we are not the provider, and we do not perform the service
  • DzipMart’s role: listing, booking confirmation, payment processing, dispute support

2. Booking

  • Review the service description, pricing, and provider credentials before booking
  • Some services require scheduling; pick a time slot at checkout or provide date/time in the booking form
  • The provider confirms the booking within 24 hours. If they don’t, your payment (if any) is auto-refunded.

3. Pricing

  • Prices are set by the provider and shown at booking
  • Additional costs (parts, materials, extra time) may apply if the provider discloses them before proceeding — you must approve before any extra is charged
  • Taxes are added at checkout where applicable

4. Cancellations and refunds

By you

Cancellation windows depend on how far in advance you cancel:

Time of cancellation Refund
More than 24 hours before the scheduled time Full refund
24 hours to 2 hours before 50% refund
Less than 2 hours before No refund (provider is likely already en route or has held the slot)

Certain services are non-refundable once booked (e.g., customised / made-to-order work already started). The listing will call this out.

By the provider

If the provider cancels or doesn’t show up:

  • Full refund (automatic if no-show confirmed)
  • Your choice of rebooking with the same provider or picking another
  • DzipMart Buyer Protection applies — see Buyer Protection

By DzipMart

We may cancel a booking for safety, legal, or fraud reasons. You get a full refund.

5. Rescheduling

  • Request a reschedule at least 24 hours in advance via the booking page
  • The provider may accept, propose an alternate time, or decline
  • If the provider declines a reasonable reschedule, you may cancel for a refund as if cancelling >24h in advance

6. Provider access and safety

  • For in-home services, ensure an adult is present during the service
  • Provide clear instructions and site access
  • Inform the provider of any hazards (pets, heights, chemicals)
  • You must not place the provider in unsafe or abusive conditions
  • Providers have the right to leave if they feel unsafe; a no-refund cancellation may apply

7. Quality and warranty

  • The provider is responsible for the quality of work performed
  • Warranty (if any) is per the provider’s stated terms — e.g., 7-day correction window for repairs
  • If you’re dissatisfied, first contact the provider for resolution
  • If unresolved in 3 business days, file a Buyer Protection claim — see Buyer Protection

8. Tipping

  • Tipping is optional and never mandatory
  • Any tip paid goes 100% to the provider; DzipMart does not take a cut of tips

9. Reviews

You may review the provider after the service. Reviews must be honest, first-hand, and comply with our Content Guidelines. Providers who solicit fake reviews or retaliate against honest ones may be suspended.

10. Liability

  • Providers carry their own insurance and licensing per applicable law
  • DzipMart’s liability for service-booking matters is limited to the mediation and Buyer Protection guarantees in these Terms
  • For damage caused during a service (broken item, property damage), raise it with the provider and file a Buyer Protection claim — we will mediate

11. Contact

Booking questions: dparabathina@gmail.com